Engage with customers through regular calls, business reviews, and daily needs to build long-term strategic partnerships.
Monitor adoption metrics, create success plans, and manage escalations to ensure customers utilize the full Axon platform.
Develop deep product knowledge and share industry best practices to help customers achieve operational goals.
Axon is a technology company focused on public safety, providing devices and cloud software to protect life. They aim to be a force for good with a fast-paced and meaningful work culture.
Serve as the primary technical point of contact for enterprise clients, providing prompt solutions and ensuring issues are resolved or escalated.
Educate clients and internal users on effective tool use, best practices, and new functionality to maximize adoption.
Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.
Aledade is a public benefit corporation that empowers independent primary care. Founded in 2014, it is now the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Designing customer journeys to drive adoption of the Zio Service across large health systems.
Partnering with sales and cross-functional teams to create standardized, reproducible customer experiences.
Analyzing data and leveraging insights to optimize cardiac monitoring programs and achieve business goals.
iRhythm is a digital healthcare company creating solutions that detect, predict, and prevent disease using wearable biosensors and data analytics. They are rapidly growing with a collaborative culture focused on innovation and patient-centricity.